SHOP POLICY

Shipping Policy

At Samiia, we strive to deliver your orders as quickly as possible. We currently offer the following shipping options:

  • Shipping Methods: We use reliable local couriers to ensure safe delivery of your products.
  • Shipping Costs: Shipping fees will be calculated at checkout based on your location and the total weight of your order.
  • Estimated Delivery Times: Orders typically arrive within 3-7 business days, depending on your location.
  • Order Tracking: Once your order is shipped, you will receive a tracking number via email to monitor your shipment's progress.
  • Delays: If your order is delayed, please contact our customer service for assistance.

Return Policy

At Samiia, we are committed to ensuring that our customers are fully satisfied with their purchases. However, please review our return policy guidelines carefully before placing an order.

  • Return Conditions: We accept returns only if the product has a defect. Any defect must be reported to us within 1 day of receiving the product. Once we confirm the defect, we will provide instructions for returning the item.

  • Payment Options: Orders can be paid for using Cash on Delivery or Payment by Card.

  • How to Report a Defect: To report a defect, please contact us with your order details and a clear description of the issue. We may request photos to confirm the defect. Upon verification, we will assist you with the return process. Returns cannot be accepted if the defect is not reported within the 1-day period or if the product has been used or altered in any way.

Privacy Policy

At Samiia, your privacy is our priority. We are committed to protecting your personal information. Hereโ€™s how we handle your data:

  • Information Collection: We collect personal information when you place an order or subscribe to our newsletter, including your name, email address, and shipping information.
  • Use of Information: Your data is used solely for order processing, communication regarding your order, and improving our services.
  • Data Protection: We implement security measures to protect your personal information from unauthorized access.
  • Cookies: Our website may use cookies to enhance your shopping experience. You can manage your cookie preferences through your browser settings.

Terms of Service

By accessing our website and placing an order, you agree to the following terms:

  • User Responsibilities: You agree to provide accurate information during the ordering process and to use our site for lawful purposes.
  • Product Information: While we strive to provide accurate product descriptions and images, we cannot guarantee that all information is error-free.
  • Intellectual Property: All content on this website is the property of Samiia. You may not reproduce or distribute any materials without our permission.

Payment Policy

Samiia accepts the following payment methods:

  • Payment Methods: We accept payment via Cash on Delivery and major credit/debit cards.
  • Security: All transactions are processed securely. We do not store your payment information.

Customer Service Policy

Our customer service team is here to help you! Hereโ€™s how to reach us:

  • Contact Information: You can reach us via WhatsApp at +961 70 609 718 or by phone at 01898833.
  • Response Time: We aim to respond to all inquiries within 24 hours during business days.

Product Information Policy

We are committed to providing accurate information about our products:

  • Product Descriptions: We ensure that all product details, including sizes and materials, are accurately represented on our website.
  • Availability: While we strive to keep all items in stock, availability may vary. If an item is out of stock, we will notify you promptly.

Cancellation Policy

If you wish to cancel your order, please follow these guidelines:

  • Cancellation Requests: You may request to cancel your order within 1 hour of placing it by contacting our customer service.
  • After 1 Hour: Once the order is processed for shipping, cancellations may no longer be possible.